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Terms Conditions That Apply to Your jne800 Account

These terms set out what you agree to when you open and use your jne800 account, including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesDANA, OVO, GoPay coveredOne account per personSubject to local lawUpdates notified in-app

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What These Terms Actually Cover

jne800 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on jne800, you confirm you have read and accepted these terms in full. They govern every part of your relationship with the platform — from how your account is opened and verified, to how wallet transactions through DANA, OVO, and GoPay are

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processed, and how disputes are handled. You must be of legal age in your jurisdiction and access the platform only where local law permits. Each account is personal and non-transferable; sharing login credentials or operating multiple accounts is a breach of these terms and may result
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in account suspension. We may update these terms when regulatory or operational changes require it. When we do, we will notify you through your registered contact or via an in-app message before the change takes effect. Continued use of your account after that point means you
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accept the revised terms. These terms do not override any applicable local laws and are intended to apply only in jurisdictions where access is lawful. If any section of these terms is found to be unenforceable, the remaining sections continue to apply without change.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms are not just legal text — they define how we handle your account data, what we store, and how long we keep it. Here is how the key areas work in practice.

Data Handling

We collect only what is needed to verify your account and process wallet transactions. Your DANA, OVO, or GoPay details are used solely to match and clear your deposits.

Account Security

Login access is protected by OTP verification sent to your registered contact. Never share your OTP with anyone — jne800 will never ask for it outside the login screen.

Data Retention

Account and transaction records are retained for the period required under applicable local regulations. You may request a summary of your data by contacting support with your account ID.

Requesting Changes

To update registered contact details or request account closure, submit your request through live chat or email. Verification of your identity is required before any change is applied.

TERMS CONTACT PATHS

Reach Us About These Terms

If you have a question about any part of these terms — whether it's about your account status, a wallet transaction via OVO or GoPay, or a specific clause you'd like clarified — our support team is here to help. Reach out through any of the channels below and reference your account ID for the fastest response.

Team online

Live Chat

Start a chat session directly from your account dashboard. Reference your account ID and the specific term or clause you need clarified for a quicker resolution.

Email Support

Send a detailed message to our support address. Include your registered contact detail and describe the terms question so the right team member picks it up.

In-App Help

Open the Help section inside your jne800 account on mobile. You can submit a query about your account terms directly from there without leaving the app.

Common Questions About jne800 Terms

These are the questions we hear most often about how these terms work in practice — from account eligibility to what happens when terms change.

Yes. All wallet transactions — whether through DANA, OVO, or GoPay — are subject to these terms. Using any of those payment methods to fund your account confirms your acceptance.

No. These terms allow only one account per person. Opening duplicate accounts is a breach and may lead to suspension of all accounts associated with your identity or wallet details.

We send a notification to your registered contact or display an in-app message before any update takes effect. Continued use of your account after that date means you accept the new version.

We retain records for the period required under local regulations. After that retention window closes, data that is no longer needed is removed. Contact support for details specific to your account.

Submit your request through live chat or email support with your account ID. Our team verifies your identity first, then processes the data request within a reasonable timeframe.

Access depends on local law and is available only in eligible regions where local law permits. Players in Batam or Bandar Lampung should check whether access is lawful in their area before registering.

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