Reference

How jne800 Handles Your Personal Data

This page explains what data jne800 collects when you create an account, make deposits via DANA, OVO or GoPay, and use the platform. We keep it direct — no jargon, no hidden clauses.

Account data protectionWallet transaction privacyCookie controlsData retention policyYour right to request changes

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or delete your data, or if you have a question about how we handle your wallet information, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record.

Live Chat Open the chat widget from your account dashboard. Identify your request as a privacy matter and an agent will route it to the right team.

Email Support Send your privacy request to our support email. Include your registered email address and a clear description of what data you want to access or remove.

Account Settings Some data preferences — like marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data security at jne800 is not an afterthought. Every account session runs over SSL encryption, and wallet-linked transactions via DANA, OVO and GoPay pass through encrypted payment channels before we log a confirmation reference. We apply access controls so only authorised staff can view account records, and those views are logged. Here is what that means in practice for four key areas.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can block non-essential cookies in your browser settings without losing account access.

Account Security

Login attempts trigger OTP verification to your registered mobile number. Multiple failed attempts lock the session automatically. Contact support to unlock if you are locked out.

Data Retention

We keep your account data for as long as your account is active and for a period afterwards as required by applicable legal obligations. Closed accounts are anonymised after the mandatory retention window.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or ask for deletion where permitted by law. We aim to respond to verified requests within a reasonable timeframe.

What We Collect and Why We Collect It

jne800 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you enter: name, email address, date of birth and contact information. When you deposit using DANA, OVO or GoPay, we log the transaction reference, amount and timestamp — enough to confirm the payment cleared and credit your

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account balance correctly. We do not store your full wallet credentials or PIN; those stay inside your own e-wallet app. We also collect device and session data — your IP address, browser type and pages visited — to detect unusual login patterns and keep your account
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secure. Players in Batam and across Indonesia accessing the platform on mobile generate the same session logs as desktop sessions; the data type does not change by device. All data collection and processing applies only where local law permits and in eligible regions. We use your
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data to operate your account, process deposits and withdrawals, respond to support requests and comply with any applicable legal obligations. We do not sell your personal data to third parties for marketing. Where we share data with payment processors like DANA, OVO or GoPay, it is
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only the minimum needed to complete your transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we get most often about data, cookies, wallet privacy and account records. If your question is not here, contact support through live chat or email.

No. We only store the transaction reference and amount returned by the payment processor. Your wallet PIN and account credentials stay inside your own e-wallet app at all times.

Yes. Submit a data access request via email or live chat with your registered account email. We will verify your identity before sending any data, and respond within a reasonable timeframe.

Go to your account settings and adjust your communication preferences, or click the unsubscribe link at the bottom of any marketing email. Transactional messages related to your account are not affected.

Your account record is retained for the period required by applicable legal obligations, then anonymised. You can request deletion of non-mandatory data fields at closure by contacting support.

We share data only with payment processors like DANA, OVO and GoPay to complete transactions, and with service providers under strict data agreements. We do not sell your data for marketing purposes.

Session cookies are required for login and account functions. Analytics and preference cookies are optional. You can disable optional cookies in your browser without losing access to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appjne800 App InfoRice Terrace Reels

How jne800 Handles Your Personal Data

Reach Us About Your Privacy

How We Protect and Manage Your Data

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

Common Questions About Your Privacy

01 Does jne800 store my DANA, OVO or GoPay wallet credentials?

02 Can I ask for a copy of the personal data you hold on me?

03 How do I opt out of marketing emails?

04 What happens to my data if I close my account?

05 Do you share my data with third parties?

06 Are cookies required to use the platform?

Privacy Policy

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