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What You Agree To When You Use jne800

These terms set out the rules that apply when you open an account, make deposits through DANA, OVO, or GoPay, and access any part of the platform. Access depends on local law and is available only where eligible under Indonesian regulations.

Account eligibility rulesDANA, OVO, GoPay wallet termsData handling and retentionRegional access conditionsPolicy contact path
jne800 What You Agree To When You Use jne800
ACCOUNT SECURITY

How We Handle Your Data and Account Access

Account security and data handling are not afterthoughts here. Every account is protected by session-based authentication, and wallet connections — whether DANA, OVO, or GoPay — are verified before any withdrawal is processed. We follow a clear data retention schedule and you can request a summary of what we hold at any time through the channels listed above.

Data Retention

We keep transaction records and wallet linkage data for the period required by applicable regulation. You can request a data summary by contacting support with your account ID.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login sessions use OTP verification sent to your registered mobile number. If you notice unrecognised activity, use the lock-account option in settings and contact support immediately.

Right to Request Changes

You can request correction or deletion of personal data we hold. Send the request via email or live chat with your account ID; we will respond within a reasonable processing window.

POLICY CONTACT

How to Reach Us About Legal Matters

If you have a question about these terms, need to report a policy concern, or want to request a copy of the data we hold on your account, our support team handles those requests directly. Use any of the channels below and include your registered account ID so we can locate your record quickly.

Live Chat Open the chat widget from any page on jne800. A support agent reviews legal and account queries and escalates to the compliance team when needed.
Email Support Send your legal or data request to our support email address shown in the Help section. Include your account ID and the specific policy clause you are asking about.
Account Help Centre The Help Centre on jne800 carries policy documents, account-closure steps, and wallet-unlinking instructions for DANA, OVO, and GoPay accounts.

What You Most Often Ask About These Terms

These are the policy questions we see most from account holders in Indonesia. If your question is not covered here, reach out through live chat or the Help Centre on jne800.

These terms apply to anyone who opens an account on jne800 and accesses the platform from Indonesia where local law permits. Eligibility depends entirely on your location and applicable regional regulation.

When you link a wallet, we store only the reference ID and account status needed to process your deposit or withdrawal. Full wallet credentials are held by the wallet provider, not by us.

Yes. Send a data request via live chat or email with your registered account ID. We will compile a summary of transaction records, wallet linkages, and account activity held against your profile.

Submit an account-closure request through the Help Centre or live chat. After closure, we retain transaction data for the period required by law, then delete personal identifiers from active systems.

We publish updates on this page and note the revision date at the top. Continuing to use the platform after a change is posted counts as acceptance of the revised terms.

We share data only with wallet providers like DANA, OVO, and GoPay to process your transactions, and with any regulatory body that has a lawful basis to request it. We do not sell account data.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.